Privacy Policy & Refund Policy

At OZEL Solution LLC, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website www.ozelsolution.com or use our medical billing services.

1. Information We Collect

We may collect the following information from you: Full name, email address, phone number Healthcare provider/practice information Patient-related billing data (only with provider authorization) Website usage details (via cookies, analytics tools)

2. How We Use Your Information

We use the collected information to: Provide medical billing and RCM services Communicate with clients and respond to inquiries Improve website performance and services Maintain compliance with HIPAA and healthcare laws

3. HIPAA Compliance

We follow all applicable rules under the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) shared with us is kept strictly confidential and only accessed by authorized personnel.

4. Cookies & Analytics

Our website may use cookies and third-party tools (like Google Analytics) to monitor usage and improve user experience. You can disable cookies through your browser settings.

5. Data Security

We implement administrative, technical, and physical safeguards to ensure your information remains protected. All stored data is encrypted and access is limited to authorized personnel only.

6. Sharing of Information

We do not sell, trade, or rent your personal information. We may share data only with: HIPAA-compliant partners involved in service delivery Government or legal authorities, if required by law

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

8. Your Rights

You have the right to: Request a copy of your data Ask us to delete your information (where applicable) Opt out of marketing emails anytime To make any of these requests, email us at: support@ozelsolution.com

9. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a new "Last Updated" date.

10. Refund Policy
At OZEL Solution LLC, we follow a results-first billing approach — we only invoice clients after successful claim processing and collections. Since payments are made only after verified service delivery, refunds are generally not applicable. However, in rare cases of billing error or overpayment, we encourage clients to contact us within 7 days of the issue, and we’ll promptly review and resolve the concern.
11. Contact Us
If you have any questions or concerns regarding this policy, please contact: